Introduction and Acceptance
These Terms of Service form a binding agreement between you and ND Wellness Solutions LLC, the company behind the NDWellness studio and website, regarding your use of ndwellness.hair and the services booked through it. The website and its wellness services are developed and operated by the developer NDWellness on behalf of ND Wellness Solutions LLC, located at 5532 Lillehammer Ln Ste 200, Park City - 84098-6079, United States (US).
By browsing the website, submitting a contact form, booking a consultation, attending a class, enrolling a team or registering for a retreat, you confirm that you have read these terms, that you accept them, and that you are legally able to enter this agreement. If you accept on behalf of an organization, you represent that you have authority to bind that organization, and references to you then include that organization.
If you do not agree with any part of these terms, please do not use the services, and contact us with any questions. We would rather clarify a point before a booking than debate it afterwards.
About These Terms
These terms work together with two other documents. The Privacy Policy explains how information is handled, and any written proposal, coaching agreement or retreat registration confirmation issued for a specific engagement adds engagement specific details such as dates, fees and deliverables. Where a signed engagement document conflicts with these terms, the engagement document controls for that engagement only.
The terms are written to be durable across the many formats in which we work: one on one coaching online and in the studio, corporate workshops on site and by video, small movement classes, and multi day retreats in rented venues. Provisions that apply only to one format, such as retreat travel, are labeled accordingly.
Nothing in these terms is intended to exclude or limit rights that mandatory consumer protection law grants you in your place of residence. If a court finds any provision unenforceable, the remainder continues in force, and the unenforceable provision is replaced with the closest enforceable provision that preserves our original intent.
Section headings exist for reading convenience and do not limit the meaning of the text beneath them.
Definitions
Studio means ND Wellness Solutions LLC, its coaches, administrators and authorized contractors acting for it.
Client means any adult who books or receives a service, and, for employer sponsored programs, the participating employee as well as the sponsoring organization within the scope of the sponsorship agreement.
Services means the wellness offerings described on the website, including personal wellness coaching, corporate wellness programs, nutrition and lifestyle planning, movement and mobility classes, stress management workshops and wellness retreat coordination, together with any related materials, plans and session summaries.
Session means a scheduled coaching conversation, class, workshop or retreat activity, whether delivered in person at the studio, at a client site, at a retreat venue or by video conference.
Materials means written plans, worksheets, recordings made with consent, practice cards, recipes, presentations and any other content the studio provides as part of the Services.
Website means ndwellness.hair and all pages published under that domain.
Eligibility
Services are offered to adults who are at least eighteen years old. A person between thirteen and seventeen may participate only with the documented consent of a parent or legal guardian, who must complete the booking, remain the contracting party and, where the service involves movement, attend or arrange supervision as agreed in advance.
Booking on behalf of another adult, for example a partner or an employee, is welcome, provided the participant personally completes the health acknowledgment described later and consents to be contacted for scheduling. The person who pays is responsible for charges even if the participant does not attend.
We reserve the right to decline or discontinue service where participation would be unsafe, where a client behaves in a way that endangers staff or other participants, or where providing service would breach professional boundaries or applicable law. When we decline for safety reasons we explain the decision and, where possible, suggest appropriate alternatives such as medical evaluation or a different class format.
Wellness Services Description
The studio provides educational and lifestyle services, not medical care. Personal wellness coaching pairs a client with a trained coach who assesses habits, drafts a written routine and supports progress through scheduled sessions. Nutrition and lifestyle planning produces flexible eating and recovery frameworks prepared by coaches trained in nutrition education; it does not constitute dietetic treatment of disease. Movement and mobility classes deliver guided physical activity with scaling options. Stress management workshops teach evidence informed techniques for handling pressure. Wellness retreat coordination arranges multi day programs that braid movement, education, rest and guided outdoor activity.
Deliverables, session counts, formats and schedules for any engagement are stated in the booking confirmation or proposal for that engagement. Descriptions on the website are illustrative, and we may refine exercises, speakers, venues and timelines to improve outcomes, provided the overall scope and value of the booked service are preserved.
Coaches work within the scope of their training and certifications, refer clients to medical, psychological or dietetic professionals when needs exceed that scope, and will pause coaching where a condition requires clinical care first. This referral behavior is a feature of the service, not a failure of it.
Bookings and Appointments
A booking is confirmed when we acknowledge it in writing and, where payment applies, when payment or an approved invoice arrangement is in place. Booking confirmations state the date, time, format and location of each session, together with any preparation expected of you.
Sessions start and end on time. If you arrive late, the session still ends at the scheduled time, because coaches often have back to back bookings. If the studio is late for reasons within its control, the lost minutes are added to the session or to a later one.
Rescheduling by clients is free with at least twenty four hours notice, using the link in your confirmation or by phone or email. Inside twenty four hours the session counts as delivered for billing purposes, except where illness or emergency makes attendance unreasonable, in which case one courtesy transfer per engagement is granted at our discretion.
Video sessions require a quiet space, a stable connection and a device with a camera where movement assessment matters. The studio will never record a session without explicit consent, and clients may not record sessions without the same courtesy.
Payments and Billing
Prices for sessions, packages, programs and retreats are shown in the booking flow or the written proposal and are quoted in United States dollars unless stated otherwise. Applicable sales or lodging taxes are added where required by law.
Individual sessions and class passes are payable at booking. Corporate programs are invoiced according to the schedule in the sponsorship agreement, typically with a deposit on signature and the balance on delivery milestones. Retreats require a deposit to hold a place, with the balance due by the date stated in the registration confirmation, usually thirty days before arrival.
Payments are processed by established third party processors, and the studio never stores full card numbers. Receipts are issued by email. Late invoice payments accrue a reasonable administrative charge as stated on the invoice, and undelivered prepaid work is not affected by later payment disputes in good standing.
Employer sponsored participants never receive individual invoices; the sponsoring organization is billed, and participants are responsible only for showing up or canceling per the program rules.
Cancellations and Refunds
Canceling a single session is covered by the rescheduling rules above: free with twenty four hours notice, counted as delivered inside that window apart from illness or emergency exceptions. Class passes expire twelve months after purchase, and unused sessions in an expired pass convert to credit at the discretion of the studio.
Coaching packages may be canceled within seven days of the first session for a refund of unused sessions, less the standard single session price for any session already delivered. After that window, unused sessions in a canceled package are refunded at seventy percent, which covers reserved coach time that cannot be resold.
Retreat cancellations follow the schedule in the registration confirmation. As a baseline, cancellations more than sixty days before arrival receive a full refund less the deposit; between sixty and thirty days, fifty percent; inside thirty days, no refund, because venues, guides and caterers are already contracted. Places may be transferred to another eligible adult with notice, which we encourage when plans change. If the studio cancels a retreat for any reason, all payments are refunded in full, and that refund is the extent of our liability for the cancellation.
Corporate program cancellations follow the sponsorship agreement. Refunds are returned by the original payment method within fourteen business days of approval.
Health and Medical Disclaimer
Our services support healthy lifestyle change. They are not medical, psychological, psychiatric or dietetic treatment, they do not diagnose any condition, and they do not replace advice from a physician, therapist or registered dietitian. Statements on this website about energy, sleep, stress or movement describe typical educational outcomes and are not promises of medical benefit.
Before starting any movement based service, clients confirm during intake that a physician has found no condition that makes participation unsafe, or disclose the conditions so activities can be scaled. Clients agree to disclose relevant limitations honestly, to stop any activity that causes pain, dizziness or distress, and to seek medical care when those signals appear.
Nutrition and lifestyle planning offers general educational frameworks. Clients with medical dietary needs, such as diabetes management, pregnancy, renal disease or eating disorder recovery, must obtain individualized clinical advice from qualified providers, and our coaches will coordinate with those providers only at the written request of the client.
By booking, you acknowledge that you participate at your own informed risk in physical activities, guided hikes and thermal or spa elements arranged at retreats, and that the studio relies on your disclosures to keep those activities appropriate.
Client Responsibilities
A coaching engagement is a collaboration, and the client side of the bargain matters. Clients agree to provide truthful intake information, to keep contact details current, to attend or reschedule sessions with reasonable notice, and to complete between session practices to the best of their ability, since results depend far more on the days between sessions than on the sessions themselves.
Clients agree to behave respectfully toward coaches, staff, venue teams and fellow participants. Harassment, discrimination, intoxication at physical activities, or disregard for safety instructions at retreats may lead to removal from a session or an event without refund for the portion removed, as described under Termination.
When participating in employer sponsored programs, clients should remember that the studio reports only aggregate data to the sponsor and that the confidentiality of individual sessions is protected; clients are still responsible for following any workplace rules about attendance at events during working hours.
Clients are responsible for the accuracy of dietary and allergy information provided for retreats and catered workshops. The studio passes such information to caterers in good faith and relies on clients to reconfirm severe allergies directly with venue staff on arrival.
Corporate Programs
Where an organization purchases a corporate wellness program, the sponsoring organization enters this agreement for its participants, appoints a coordinator, and warrants that it has any internal approvals needed to run the program and to share participant work contact details with the studio.
The studio delivers the sessions, materials and reporting described in the sponsorship proposal. Reporting to the sponsor is aggregate: attendance counts, participation trends and anonymized feedback summaries. Individual coaching conversations, personal disclosures and session notes of participating employees are never included in sponsor reporting, and coaches state this at the first session of every program.
The sponsoring organization is responsible for communicating the voluntary nature of participation where participation is voluntary, for providing suitable spaces for on site delivery, and for not penalizing employees who decline or who attend outside working preferences.
The studio may use the trademark and name of a sponsoring organization in a client list or case study only with prior written permission, which may be withdrawn at any time, after which published uses will be removed within a reasonable period.
Retreats and Travel
Retreat registration includes the accommodation, meals, sessions and guided activities stated in the confirmation. Travel to the destination, travel insurance and personal expenses are the responsibility of the participant unless the confirmation says otherwise.
Participants are responsible for meeting any entry, visa and health requirements of the destination and for bringing any personal medication. Mountain activities depend on weather and trail conditions, and the studio or its guides may modify, postpone or substitute activities for safety; such substitutions preserve the value of the retreat and do not create a refund entitlement.
Participants must follow the reasonable safety instructions of retreat guides, stay within designated areas during activities, and disclose conditions such as altitude sensitivity, severe allergies or fear of open heights in advance so plans can be adapted.
Alcohol, where served at all, is limited and always optional. Participants whose conduct endangers the group may be asked to leave the retreat, and transport home in that case is at their own expense, as described under Termination.
Photography at retreats is limited to staff shots of activities, and images including identifiable participants are used publicly only with written consent obtained at the event.
Intellectual Property
The website, its text, graphics, the mountain spa visual motifs, course materials, worksheets, plans, presentations and practice cards are owned by ND Wellness Solutions LLC or its licensors and are protected by intellectual property law. NDWellness and related marks may not be used in advertising, merchandising or any public way without written permission.
Clients receive a personal, non exclusive, non transferable license to use Materials for their own non commercial purposes. Corporate sponsors may distribute Materials internally to program participants during the license period stated in the sponsorship agreement. You may not resell Materials, remove attribution, or publish them on public channels without permission.
Feedback you send us about services or Materials may be used to improve offerings, and you grant the studio a perpetual, royalty free license to do so without naming you. Client stories appear publicly only with the written consent described earlier, and consent can name the details that stay private.
Where Materials incorporate third party content, such as licensed photographs or open source typefaces, the notices embedded in those Materials govern, and the studio passes through whatever rights those notices allow.
Acceptable Use
When using the website and communication channels, you agree not to submit false booking information, not to attempt to access client records or administrative systems, not to probe or scan the site for vulnerabilities outside a written security engagement, not to send spam or malicious code through our forms, and not to scrape the site in ways that degrade service for others.
You agree not to misrepresent your identity or affiliation, not to use the studio name or coach names to endorse products without written permission, and not to record sessions or retreat activities without consent, because recording may capture the voices and images of other participants who expect privacy.
Reviews and public commentary are welcome, whether warm or critical. False statements of fact presented as reviews, impersonation of staff, or publication of confidential session content are not acceptable and may lead to legal remedies.
If you discover a security issue, report it to note@ndwellness.hair with the subject line Security, give us reasonable time to fix it, and we will credit responsible disclosure appropriately.
Third Party Links and Services
The website and Materials may reference or link to third party resources, such as trail maps, research summaries, booking platforms, payment processors and venue websites. These are provided for convenience, and the studio does not control and is not responsible for their content, availability or practices.
Your dealings with third parties, including payments, travel arrangements and purchases made at retreat venues, are solely between you and those parties. The studio facilitates introductions for retreat logistics but does not act as a carrier, insurer or medical provider.
Where a service depends on third party infrastructure, such as video conferencing platforms for online coaching, brief outages on those platforms are outside studio control, and affected sessions are rescheduled under the same courtesy rules as studio caused disruptions.
Endorsements of specific products in Materials, where they appear, reflect honest educational judgment, and any sponsored relationship would be disclosed plainly at the point of mention.
Confidentiality
Coaching works only if clients can speak freely, so the studio treats session content as confidential. Coaches do not disclose what a client shares in a session except in narrow situations: with the written consent of the client; to the extent required by law or a valid court order; to prevent a serious and imminent risk of harm to the client or another person; and, for employer sponsored programs, in the aggregate reporting form described earlier, which never contains individual detail.
Inside the studio, coaches may discuss cases in supervision with other professionals bound by the same confidentiality, because supervised practice is a quality safeguard. Administrative staff see only the scheduling and billing data they need.
Clients, in turn, agree to keep the business terms of corporate proposals and sponsorship agreements confidential, and both sides agree to handle any personal data exchanged under applicable privacy law as described in the Privacy Policy.
This confidentiality commitment survives the end of any engagement indefinitely.
Limitation of Liability
To the maximum extent permitted by law, the studio provides the website and services on an as is basis and disclaims implied warranties of merchantability, fitness for a particular purpose and non infringement. We warrant that services will be delivered with professional care by qualified personnel and that Materials will materially match their descriptions; beyond that, outcomes such as energy, sleep or fitness improvements depend on factors outside studio control, and no specific result is guaranteed.
To the maximum extent permitted by law, the total liability of the studio for any claim arising from the services or the website is limited to the amount you actually paid to the studio for the service giving rise to the claim in the twelve months before the claim. The studio is not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, missed opportunities or travel costs, except where such limitation is forbidden by law.
Nothing in this section limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law, including statutory consumer rights.
Indemnification
You agree to defend and indemnify the studio, its coaches, staff and contractors against claims, damages, costs and reasonable legal fees arising from your breach of these terms, from your violation of law while participating in services, from inaccurate health or allergy disclosures you provided, or from your misuse of Materials, including unauthorized commercial redistribution.
For corporate programs, the sponsoring organization indemnifies the studio against claims by its participants or employees to the extent the claim arises from decisions of the organization, such as mandatory attendance policies or workplace scheduling, rather than from the delivery of the program by the studio.
The party seeking indemnification agrees to notify the other promptly of any claim, to allow the other to control the defense with counsel of its choice, and to cooperate reasonably. Settlements that admit fault of the indemnified party or impose obligations on it require its prior written consent.
This section survives termination of any engagement and of these terms.
Termination
Either side may end a coaching engagement with fourteen days written notice. On termination for convenience by the client, the refund rules under Cancellations and Refunds apply to unused prepaid sessions. On termination by the studio for convenience, prepaid but undelivered sessions are refunded in full.
The studio may suspend or terminate access immediately where conduct endangers people, where harassment or discrimination occurs, where safety instructions are ignored at a retreat, where payment obligations are seriously breached, or where the acceptable use rules are violated in ways that harm the studio, its clients or its systems. In removal cases, the proportion of the event or package not yet delivered is refunded unless safety misconduct forfeits it, in which case the forfeited portion is stated in writing with the reasons.
Sections that reasonably should survive termination continue to apply, including Confidentiality, Intellectual Property, Limitation of Liability, Indemnification, Governing Law and this section. Termination does not erase records we must retain by law, which are handled under the retention schedule in the Privacy Policy.
Governing Law and Disputes
These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law rules, and the parties consent to the jurisdiction of the state and federal courts located in Utah for proceedings not subject to alternative resolution. Mandatory consumer protections of your place of residence, where applicable, are not overridden by this choice.
Before filing suit, the parties agree to attempt good faith resolution: first a direct conversation with studio management, then, if unresolved within thirty days, a structured mediation administered by a reputable mediation service in Park City, Utah, with costs shared equally. Many disputes dissolve once the facts are laid out plainly, and this path preserves relationships better than demand letters.
Nothing here prevents either party from seeking urgent injunctive relief where delay would cause irreparable harm, such as ongoing disclosure of confidential session content.
If a claim proceeds to judgment, the prevailing party may recover reasonable attorney fees where the law and the court allow.
Changes to These Terms
The studio may update these terms as services evolve, as regulations change and as lessons from operations accumulate. The current version is always published on this page with an effective date at the top, and material changes are summarized plainly rather than hidden in renumbered clauses.
For clients with an active engagement, changes take effect for that engagement only in the ways described in a written notice, and the version of the terms in force when the engagement began continues to govern it unless the client accepts the update or the change is required by law. Bookings made after an update are governed by the updated terms from the moment of booking.
Continued use of the website after the effective date of a revision constitutes acceptance of the revision for new interactions. We keep prior versions on file and will provide a copy of any earlier version that applied to your engagement on request.
Contact Information
Questions about these terms, about a booking, or about a dispute are welcome and are answered by people who know the details. Write to note@ndwellness.hair, call +18782990815 during studio hours, or send post to ND Wellness Solutions LLC, 5532 Lillehammer Ln Ste 200, Park City - 84098-6079, United States (US).
For urgent matters during a retreat, the contact sheet in your registration confirmation lists the on site coordinator and the venue front desk, and those channels reach a human around the clock for the duration of the event.
Thank you for reading this far. Clear terms protect both sides, and the studio is committed to keeping its side of the agreement with the same care we ask you to bring to the care path.